Introduction

ViralNiaga ("Company", "we", "our", or "us") is committed to protecting your privacy. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you use our web-based admin panel, mobile application, loyalty programs, rewards services, and related features (collectively, the "Services").

This platform is designed for food and beverage businesses operating in Malaysia, including restaurants, cafés, bakeries, juice shops, and similar establishments.

Information We Collect

We collect information to provide, operate, and improve our Services. The types of information we collect include:

  • Personal details such as name, email address, mobile number, and profile information during account registration.
  • Shop, cashier, and business-related information provided by shop owners and administrators.
  • Transaction data including bill amounts, loyalty scans, reward redemptions, and points earned.
  • Visit history and loyalty program participation details.
  • Device and technical data such as IP address, browser type, operating system, and application usage logs.
  • Location data (with your permission) to associate customers with nearby shops.
How We Use Your Information

We use the collected information to:

  • Operate and manage loyalty programs and reward systems.
  • Track customer visits, points accumulation, and reward redemption.
  • Enable shop owners to manage shops, cashiers, loyalty programs, and rewards.
  • Improve platform performance, security, and user experience.
  • Communicate important updates, notifications, and service-related messages.
Data Sharing & Security

We do not sell or rent your personal information. Data is shared only with authorized users such as shop owners, cashiers, and administrators as required to provide the Services.

We implement appropriate technical and organizational security measures to protect your data from unauthorized access, loss, or misuse.

Your Rights

You may access, update, or delete your account information at any time through the app or by contacting our support team.

Changes to This Policy

We may update this Privacy Policy from time to time. Any changes will be posted on this page with an updated revision date.

Last updated: 23 Dec, 2025